Q. What are your postage options and costs?
The costs for shipping depend on the products and the destination. We use a courier service throughout South Africa which ensures we can stick to our fast turnaround. For international orders the price will be more expensive and we have multiple delivery choices that can affect the delivery time. Same day deliveries can be arranged in urgent cases but we cannot always guarantee that this will be available. Please contact us regarding international deliveries.
Q. Where do I collect my product locally if I selected that option?
Once ordered we will email you with your order details and when it has been processed. We aim to process and package your garment as soon as possible and have it ready for collection within 3 working days. Once ready you will be emailed saying your order is ready for collection. We only arrange collections on Mondays and Thursdays at the address below:
Pins & Knuckles Warehouse/ Inner City Ink
35 Frere Road, Bertrams, Johannesburg
Q. Can I arrange my own collection/courier?
Yes you can arrange your own courier collection. Details will need to be communicated with us in full 48 hours before collection and collections can only be made on Mondays and Thursdays between 9-4pm. We take no responsibility for lost or damaged items in this instance.
Q. Why is my product taking so long to arrive?
We only package and dispatch products once full payment has cleared in our account. In some cases this can take a few days. We aim to get everything out and delivered as soon as possible. If you have any queries please do not hesitate to contact us immediately and we will locate your order for you.